Arguably the second most difficult position in the federal government is the position of White House Press Secretary, or spokesperson, for the President of the United States. Currently Jay Carney holds this position and as a former journalist, he is particularly knowledgeable about freedom of the press. That’s why the recent revelation of the phone record seizures of the Associated Press news outlet in Washington D.C. should cause him pause. Naturally, as an administration spokesperson, he has expressed a very cautious response to the controversy such as saying he “cannot comment on the ongoing investigation.” In light of the recent revelation that the IRS inappropriately singled out conservative groups for investigation, not to mention the congressional review of the tragedy of the deaths of American diplomats in Benghazi, the White House, President Obama and many leaders in the current administration are under extra scrutiny from the American public. It’s a perfect storm that has leaders scrambling for cover and trying to find an effective response that is prompt, truthful and devoid of politics. Is it possible that our government leaders will be able to admit wrongdoing, take responsibility and then announce changes to prevent a reoccurrence? You be the judge.
A horrifying tale made headlines this week after three women, held captive for decades, were abruptly freed in an escape aided by a neighbor. What we know about the event is that a concerned neighbor, hearing the cries of one young woman and suspecting domestic abuse, kicked in a door to free her. Her subsequent 9-1-1 call and rescue of her and her companions by police made national headlines. The story is still unfolding. The man, Charles Ramsey, is a colorful personality who seems to have a knack for creative sound bytes in news interviews. Even fast-food chain McDonald’s, prominently mentioned as the food of choice by the local hero, restrained itself in turning it into a publicity opportunity–likely out of respect for the families and their privacy. Internet sensations like these seem to pop up regularly and oftentimes a company must decide whether to jump on the publicity bandwagon or to pass up the opportunity in the interest of courtesy or human dignity. As we watch this play out in national media, let’s see who takes the high road.
Ask a PR professional to explain what he or she does for a living and you’re likely to get some very different responses. The reason is that PR professionals wear so many different hats that on any given day, they could be involved in very different activities. This recent article from PR Daily explains four new roles for PR Pros: Blogger Relations, SEO, Crisis Mgmt and Metrics. It also implies some interesting changes about where the perceived value of PR professionals exists. What do you think is the biggest value of having a PR professional on your staff?
A recent news article listed jobs that are on the decline such as Desktop Publisher, Reporter, Semiconductor Processor, Insurance Appraiser…and more. Instead of these four job functions, alternative careers include: Graphic Designer, PR Specialist, Database Administrator and Cost Estimator. For PR professionals, the outlook is good. According to the U.S. Department of Labor, the PR field is expected to grow 23 percent between 2010 and 2020. Thanks to the Internet revolution and the growth of social media in particular, the need for communications professionals to be proactive in dealing with bad news or spreading good news is critical. A bachelor’s degree in one of the following areas is the typical entry path: public relations, communications, journalism, English or business.
I came across a very interesting piece in Talent Magazine that included tips on how to be wildly successful in the workplace. Interestingly, it describes workers in terms of three categories: Takers, Matchers and Givers. These three personality traits describe the characteristics needed to succeed in the workplace. The three trends that shape our relationships and personal reputations are the following: project-based work, the knowledge or service economy and the rise of online social networks. All of these elements combine together for a more interconnected workplace and one in which we must put the team first. This may not be a surprise to most employees, but the achievement of long-term success can now be attributed towards our attitude of working on groups and how we act as either a Taker, Matcher or a Giver? How do you measure yourself in terms of servant leadership?
I love to read. Just about any subject. I’m one of those people who can find something interesting to read from the magazines in the dentists office and the hair salon. Whether it’s Ladies Home Journal, Guns and Ammo, Reader’s Digest, The Wall Street Journal or The Economist, I’ve developed the life-long habit of reading. From monthly book club choices to new reading Apps on my Kindle and iPad, I could simply read all day long – even if I wasn’t paid to do it. One of the best ways to cultivate your writing ability is to read regularly. As I was reading this recent post, I thought this advice was not simply valid for PR and Marketing folks, but for all business people. Besides writing regularly, how do you continually improve your writing skills?
The statistic of U.S. users is interesting, but perhaps more relevant is that although English is the most widely used language, Chinese will surpass it in just two years. Also, according to recent information from the International Telecommunications Union (part of the United Nations), 2.25 billion people are now online with 1 billion of them using mobile broadband connections. This fact has tremendous impact for PR professionals and for business and consumers everywhere. For the full text of the article, read it here. Perhaps as Internet connectivity increases, particularly wireless and broadband connections in all of the developing countries, global trade opportunities will continue to increase. A Google executive predicted recently that all of the world’s information would be accessible online by 2020. Imagine the possibilities…
Two very interesting articles in today’s Wall Street Journal. The first one discusses the recent poor financial performance of McDonald’s. Interestingly, the company’s response is to encourage franchisees to provide better service with a smile. It identified the top customer complaint as “rude or unprofessional employees.” Customers apparently have found service chaotic and it described the average drive-thru order wait time of 188.83 seconds. I suppose a three minute wait time for your order must feel like forever in an idling vehicle, but that still sounds awfully fast to me. The company is even remodeling and sprucing up restaurants to appear more appealing, but one major area of emphasis seems to be missing: the food. It’s awful. Nutritionally lacking, poor tasting, lukewarm products are the problem. And, have you actually tried a milkshake? It tastes more like flavored foam than actual ice cream. The burgers are disgusting no matter how many condiments are used to either drown the ugliness or spice up the bland mystery meat. Clearly I’m no fan of McDonald’s food, but I don’t think it’s just me. What do you think is the problem at McDonalds?
The next article does not bode well for the future of traditional computer sales. Apparently the rapid growth of iPads and tablet PCs have sharply decreased the demand for personal computers, including laptops and desktops. In separate reports from IDC and Gartner, both respected industry research firms, estimated a decline of 14 percent and 11 percent respectively in world-wide shipments. Adding to the problem is the latest operating system from Microsoft, Windows 8, that has failed to take off. In fact, it has been shunned by so many I.T. professionals as an inferior product to its predecessor, Windows 7, that many companies are choosing not to upgrade. The problem: Windows 8 has at best, missed the window of sales opportunity or is simply a bad product. It has certainly failed to deliver on the long-promised user experience with features many hoped would make the transition from desktops and tablets an easy, uncomplicated and glitch-free experience. Ask any IT professional what they think about Windows 8 and if this is the case of a bad product.
What can you do as a business person when you have a limited budget, want to change the world and affect daily human behavior? Create an educational video. Make it humorous. Poke a little fun at yourself. Two examples: The brilliant “Follow the Frog” campaign is an educational effort by the non-profit Rainforest Alliance to reduce the destruction of rain forests. In this brilliantly creative video, it hits the mark by first showing you what you won’t do as a consumer and then showing you what you can do to make a difference. It’s funny because it addresses right up front some of the stereotypes about environmental activists in a funny way and then proceeds to teach us in an unpretentious way how small, daily actions that fit into our regular lives can make a real difference for the planet. Watch it here and let me know what you think.
The second innovative video is from the “Will it blend?” campaign. It is a series of funny company videos by BlendTec, to promote its industrial strength blenders. After initiating the marketing campaign a few years ago, sales skyrocketed. See sample videos here.
Yahoo! CEO Marissa Mayer made headlines recently when she recalled all telecommuting employees to company headquarters. It’s a desperate move by an executive trying to rein in costs for a company that is losing the battle for Internet eyeballs from rivals Google, Facebook and Microsoft. Unfortunately, it’s a move that’s not likely to boost company morale. I can tell you from firsthand experience, as a teleworker for the past 12 years, I work longer hours and am more productive as a home office worker.